FAQ

What is a freight forwarder?

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services. Sending products from one international destination to another can involve a multitude of carriers, requirements and legalities. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

Freight forwarding services guarantee that products will get to the proper destination by an agreed upon date, and in good condition. The freight forwarding service utilizes established relationships with carriers of all kinds, from air freighters and trucking companies, to rail freighters and ocean liners. Freight forwarding services negotiate the best possible price to move the product along the most economical route by working out various bids and choosing the one that best balances speed, cost and reliability.

What are the usual methods of freight payment ?

Most freight payments are done with a Company check. However you can also pay with wire transfer or credit card (subject to administrative fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.

Can I get payment terms?

Yes.  You would fill out a credit application that we would send you ahead of time, with all necessary banking information and references.  Once your credit is approved, you would be granted the appropriate credit amount and length of time.

What can I ensure a smooth process of shipment?

Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L.

One factor that usually slows this process down is when there is discrepencies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)

How are claims handled?

If your freight arrives damaged, it is important to accept the shipment in order to document the claim correctly. A claim must be filed within 72 hours of delivery, and can be done directly online on our site.

FTS will act as liaison and assist the customer in processing the claim and filing all necessary paperwork, though we cannot guarantee all claims will be accepted from the shipping company.

Are your rates final and certain?

Due to the high volume we ship through our network of carriers, we are able to secure largely discounted shipping rates. Your shipping quote is based on the information provided to FTS at the time of booking. Any changes or differences in the weight, class, size, or location can result in additional shipping costs direct from the carrier.